Posted - June 1, 2023

Member Services Representative

Member Service Representatives play a key role in delivering exceptional service to our members by providing a personalized and engaging member experience for every member every time.

Your duties may include, but are not limited to:

  • Start conversations with members to determine their needs and connect them with the most suitable products and services.
  • Previous experience with cash services would be an asset
  • Proactively explains products and services and promotes the benefits of utilizing other Credit Union services in branch and telephone interactions with members and prospective members alike.
  • Process various financial transactions and balance daily work in an efficient and accurate manner.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Demonstrate a team approach and provide support to the Front-Line team.
  • Provide exceptional customer service to current and prospective members.
  • Understand all products and services offered by Beaubear Credit Union. These include and not limited to facts and features; benefits and advantages; rules and regulations and price structure.
  • Follow the Credit Union’s security and risk management procedures.
  • Complete other duties as assigned.
  • Be flexible to work any day of the week from Monday to Friday in any of our two branches. 
  • Proficient in computer applications relevant to the position (MS Office products).

Qualifications include:

  • Completion of high school or GED and up to one year of related experience
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives
  • An outgoing and self-motivated nature with strong work ethics
  • Demonstrated critical thinking and problem-solving skills
  • Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing)
  • Superior communication and time management skills.
  • Ability to travel throughout our 2 branches, providing coverage as needed

We offer…

  • Competitive salary, reduced rates on employee loans/mortgages, benefits package available, wellness credit and more.
  • Customized training and opportunities for personal development.
  • Outstanding culture and opportunity to join an engaged and community-focused team.

How to apply…

If you are interested in joining a team that believes in going the extra mile,  email your resume and cover letter in Microsoft Word or pdf format to
Applications will be accepted until the position if filled.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.